When you visit our website, our web server automatically saves the IP of your Internet Service Provider, the website from which you visit ours, the webpages you actually visit and the date and duration of your visit. This information is mandatory for the technical transfer of websites and the secure operation of the server. A personalized evaluation of this data does not take place.
If you send us information via our contact form, this data is stored on our servers as part of the data backup process. Your data will be kept strictly confidential. It is not disclosed to third parties.
By filling out a registration form on our website you agree to receive e-mails from knowis AG. You can revoke this consent at any time.
All interested persons and visitors to our website can contact the following person regarding privacy issues:
Herrn Marc Utry - Data Protection Officer
DSB-TUEV Merianweg 3a
93051 Regensburg, Germany
Should our data protection officer not be able to answer your request to your satisfaction, your right of complaint remains with the data protection supervisory authority responsible for your federal state.
The data protection declaration of knowis AG is based on the terms used by the European guideline and regulation provider when the basic data protection regulation (DSGVO) was issued. Our data protection declaration should be easy to read and understand both for the public and for our customers and business partners. To ensure this, we would like to explain the terms used in advance.
We use the following terms, among others, in this data protection declaration:
Personal data are all information relating to an identified or identifiable natural person (hereinafter "data subject"). Identifiable is a natural person who can be identified directly or indirectly, especially by assignment to an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics that express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
Person concerned / Data subject
Data subject is any identified or identifiable natural person whose personal data are processed by the responsible person for processing.
Processing means any operation or series of operations carried out with or without the aid of automated procedures in relation to personal data, such as the collection, data capturing, organization, sorting, storage, adaptation or alteration, reading, retrieval, use, disclosure by transmission, dissemination or any other form of provision, comparison or linking, restriction, erasure or destruction.
Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of restricting their future processing.
Profiling is any form of automated processing of personal data consisting in the use of such personal data to evaluate certain personal aspects relating to a natural person, especially to analyze or predict aspects relating to the performance of work, economic situation, health, personal preferences, interests, reliability, behavior, location or relocation of that natural person.
Pseudonymization is the processing of personal data in such a way that the personal data can no longer be assigned to a specific data subject without the use of additional information, provided that this additional information is kept separately and is subject to technical and organizational measures which ensure that the personal data are not assigned to an identified or identifiable natural person.
Responsible person or responsible person for processing
The responsible person or responsible person for processing is the natural or legal person, public authority, institution or other body which alone or jointly with others decides on the purposes and means of processing personal data. Where the purposes and means of such processing are laid down by Union law or by the law of the Member States, the responsible person or the specific criteria for his appointment may be laid down in accordance with Union law or the law of the Member States.
Processor is a natural or legal person, authority, institution or other body that processes personal data on behalf of the responsible person.
Recipient is a natural or legal person, authority, institution or other body to which personal data is disclosed, regardless of whether it is a third party or not. However, authorities which may receive personal data under Union law or the law of the Member States within the framework of a specific investigation mandate shall not be regarded as recipients.
A third person is a natural or legal person, authority, institution or other body except the concerned person, the responsible person, the data processor and the persons authorized to process the personal data under the direct responsibility of the data processor or the responsible person.
Consent shall mean any informed and unequivocal expression of will voluntarily given by the person concerned in the particular case in the form of a declaration or other clear affirmative act by which the person concerned indicates his or her consent to the processing of personal data concerning him or her.
"Personal data" is information about you.
This includes your name, address and email address. You do not have to divulge any personal data to be able to visit our website. In some cases we need your name and address and other information to be able to offer the desired service.
The same applies in the event that we supply you, on request, with information material or in responding to your enquiries. In these cases, we will always point this out. In addition, we only store data that you send us automatically or voluntarily.
If you use one of our services, we usually collect only that data which is necessary to provide you with our service. We may ask for further information, but this is voluntary in nature. Whenever we process personal data, we do so in order to offer you our services or to pursue our commercial objectives.
When you visit our web pages, we store certain information for administrative and technical reasons. This includes: the type and version of browser used, date and time of access, and the IP address.
These data is anonymised and used only for statistical purposes or for improving our internet and online services. Such anonymised data is stored – separately from personal data – on secure systems and cannot be attributed to individuals. This means that your personal data remains protected at all times.
Right to confirmation
Every data subject shall have the right granted by the European legislator of directives and regulations to require the responsible person for processing to confirm whether personal data concerning him/her are being processed. If a data subject wishes to exercise this right of confirmation, he or she may contact our data protection officer or another employee of the data controller at any time.
Right to information
Any person concerned by the processing of personal data shall have the right granted by the European legislator of directives and regulations to obtain, at any time and free of charge, information from the controller concerning the personal data relating to him/her stored and a copy of that information. Furthermore, the European regulator has granted the data subject the following information:
Furthermore, the data subject has a right of access to information whether personal data have been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information on the appropriate guarantees in connection with the transfer.
If a data subject wishes to exercise this right to information, he or she may contact our data protection officer or another employee of the data controller at any time.
Right to correction
Any person concerned by the processing of personal data shall have the right granted by the European legislator of directives and regulations to request the immediate correction of inaccurate personal data concerning him/her. Furthermore, taking into account the purposes of the processing, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary declaration.
If a data subject wishes to exercise this right of rectification, he may contact our data protection officer or another employee of the controller at any time.
Right to cancellation (right to be forgotten)
Any person concerned by the processing of personal data shall have the right granted by the European legislator of directives and regulations to require the data controller to request that the personal data concerning him/her be deleted immediately, provided that one of the following reasons applies and insofar as the processing is not necessary:
If one of the above-mentioned reasons applies and a data subject wishes to have personal data stored at knowis AG deleted, he/she can contact our data protection officer or another employee of the data controller at any time. The data protection officer of knowis AG or another employee will arrange for the request for deletion to be complied immediately.
If the personal data have been made public by knowis AG and our company is obliged to delete the personal data in accordance with Art. 17(1) DSGVO, knowis AG will take appropriate measures, including technical measures, taking into account the available technology and implementation costs, to inform other persons responsible for data processing who process the published personal data, that the person concerned has requested the deletion of all links to this personal data or of copies or replications of this personal data from these other persons responsible for data processing, insofar as processing is not necessary. The data protection officer of knowis AG or another employee will take the necessary steps in individual cases.
Right to limitation of processing
Any person concerned by the processing of personal data shall have the right granted by the European legislator of directives and regulations to require the controller to restrict the processing if one of the following conditions is met:
DSGVO and it has not yet been determined whether the legitimate reasons of the data subject outweigh those of the data subject.
If one of the above mentioned conditions is fulfilled and a data subject wishes to request the restriction of personal data stored by knowis AG, he can contact our data protection officer or another employee of the data controller at any time. The data protection officer of knowis AG or another employee will initiate the restriction of the processing.
Right to data transmission
Any data subject shall have the right granted by the European legislator to receive personal data relating to him/her provided by the data subject to a data controller in a structured, current and machine-readable format. It shall also have the right to transmit such data to another data controller without obstruction by the controller to whom the personal data have been made available, provided that the processing is based on the consent provided for in Art. 6(1a) DSGVO or Art. 9(2a) DSGVO or on a contract in accordance with Art. 6(1b) DSGVO and that the processing is carried out using automated procedures, unless the processing is necessary for the performance of a task in the public interest or in the exercise of public authority conferred on the data controller.
Furthermore, in exercising his right to data transferability pursuant to Art. 20(1) DSGVO, the data subject has the right to obtain that the personal data be transferred directly by a data controller to another data controller, provided this is technically feasible and provided that the rights and freedoms of other persons are not affected thereby.
To assert the right to data transferability, the person concerned can contact the data protection officer appointed by knowis AG or another employee at any time.
Right of objection
Any person concerned by the processing of personal data shall have the right granted by the European legislator for reasons arising from their specific situation to object at any time to the processing of personal data concerning them under Art. 6(1e) or Art. 6(1f) of the DSGVO. This also applies to profiling based on these provisions.
knowis AG will no longer process personal data in the event of an objection, unless we can prove compelling reasons worthy of protection for the processing, which outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.
If knowis AG processes personal data in order to carry out direct advertising, the person concerned has the right to object to the processing of the personal data at any time for the purpose of such advertising. This also applies to profiling insofar as it is connected with such direct advertising. If the person concerned objects to knowis AG processing for direct advertising purposes, knowis AG will no longer process the personal data for these purposes.
Furthermore, the data subject has the right to object to the processing of personal data concerning him/her which is carried out at knowis AG for scientific or historical research purposes or for statistical purposes in accordance with Art. 89(1) DSGVO, for reasons arising from his particular situation, unless such processing is necessary to fulfil a task in the public interest.
To exercise the right of objection, the person concerned may contact the data protection officer of knowis AG or another employee directly. The data subject shall also be free to exercise his right of opposition in relation to the use of information society services by means of automated procedures using technical specifications, notwithstanding Directive 2002/58/EC.
Automated decisions in individual cases including profiling
Any person data subject to the processing of personal data shall have the right granted by the European legislator of directives and regulations not to be subject to a decision based exclusively on automated processing, including profiling, which has legal effect against him or significantly affects him in a similar manner, provided that the decision (1) is not necessary for the conclusion or performance of a contract between the data subject and the data controller, or (2) is admissible under Union or Member State law to which the data controller is subject and that such law contains appropriate measures to safeguard the rights, freedoms and legitimate interests of the data subject, or (3) with the express consent of the data subject.
If the decision (1) is necessary for the conclusion or performance of a contract between the data subject and the data controller or (2) is taken with the express consent of the data subject, knowis AG shall take appropriate measures to protect the rights and freedoms as well as the legitimate interests of the data subject, including at least the right to obtain the intervention of a data controller, to state his own position and to challenge the decision.
If the data subject wishes to assert rights relating to automated decisions, he/she may contact our data protection officer or another employee of the controller at any time.
Right to revoke consent under data protection law
Any person concerned by the processing of personal data has the right granted by the European legislator of directives and regulations to revoke consent to the processing of personal data at any time.
If the data subject wishes to exercise his/her right to withdraw his/her consent, he/she may contact our data protection officer or another employee of the controller at any time.
We use HubSpot for our online marketing activities.
This is an integrated software solution that covers various aspects of our online marketing. These include among others:
This software helps us to better coordinate and optimize our marketing strategy by means of statistical analyses and evaluation of the logged user behavior. Cookies (see below) are used.
You can prevent the storage of cookies at any time by setting your browser software accordingly or delete cookies that have already been saved.
Please note that if cookies are disabled, you may not be able to use the full range of services provided on our website.
If you do not wish the information about your visit to be used for the purposes described above, you can also inform us of this by e-mail or by post at any time.
HubSpot is a software company from the USA with a branch office in Ireland.
HubSpot 2nd Floor 30 North Wall Quay Dublin 1, Ireland, Phone: +353 1 5187500.
HubSpot is certified under the terms of the EU - U. S. Privacy Shield Framework and is subject to the TRUSTe's Privacy Seal and the U. S. - Swiss Safe Harbor Framework.
More information from HubSpot regarding EU data protection regulations
More information about the cookies used by HubSpot
When you visit our webpages, we may store information on your computer in the form of cookies. Cookies are small files that are transferred from a web server to your browser and stored on the hard drive. Only the internet protocol address is stored in this case – no personal data. The information stored in the cookie makes it possible to recognise you automatically the next time you visit our website, thereby facilitating your use of the latter.
This website uses Google Analytics, a web analysis service of Google Inc. "("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other countries party to the Agreement on the European Economic Area beforehand.
You can also prevent Google Analytics from collecting data by clicking on the following link:In this case, setting an opt-out cookie prevents the future collection of your data when you visit this website.
This page uses the map service Google Maps. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use the functions of Google Maps it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. The use of Google Maps is in the interest of an appealing representation of our online offers and at an easy findability of the places indicated by us on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. You can find more information on the handling of user data in Google's data protection declaration.
We use the Zendesk ticket system, a customer service platform of Zendesk Inc. 989 Market Street #300, San Francisco, CA 94102.
We store requests in the ticket system (Zendesk) in order to process these requests and to make the service traceable and to improve it. Users can also post requests or suggestions to the community or reply to existing posts. For these purposes, Zendesk records your last name, first name, company and e-mail address. Surname and first name are also visible to other users of our service center.
Zendesk is a certified participant of the so-called 'Privacy Shield Framework' and thus meets the minimum requirements for legally compliant order data processing. The legal basis for processing the data is our legitimate interest in responding to the (customer) enquiries pursuant to Art. 6 para. 1 lit. f DSGVO. The data will be deleted as soon as it is no longer necessary to achieve the respective purpose, i.e., there is no longer a legitimate interest and we are also no longer obliged to retain documents which may contain personal data.
On the knowis AG website, users are given the opportunity to subscribe to our company's newsletter. Which personal data are transmitted to the person responsible for processing when ordering the newsletter is determined by the input mask used for this purpose.
knowis AG informs its customers and business partners at regular intervals by means of a newsletter about offers of the company. The newsletter of our company can only be received by the person concerned if (1) the person concerned has a valid e-mail address and (2) the person concerned registers for the newsletter dispatch. For legal reasons, a confirmation e-mail in the double opt-in procedure is sent to the e-mail address entered by the person concerned for the first time for sending the newsletter. This confirmation e-mail serves to check whether the owner of the e-mail address has authorized the receipt of the newsletter as the person concerned.
When registering for the newsletter, we also store the IP address of the computer system used by the person concerned at the time of registration assigned by the Internet Service Provider (ISP) as well as the date and time of registration. The collection of this data is necessary in order to trace the (possible) misuse of a data subject's e-mail address at a later point in time and therefore serves the legal protection of the data controller.
The personal data collected when registering for the newsletter will be used exclusively for sending our newsletter. Furthermore, subscribers to the newsletter may be informed by e-mail if this is necessary for the operation of the newsletter service or for registration, as could be the case in the event of changes to the newsletter offer or changes in the technical conditions. The personal data collected in the context of the newsletter service will not be passed on to third parties. The subscription to our newsletter can be cancelled by the person concerned at any time. The consent to the storage of personal data, which the person concerned has given us for the newsletter dispatch, can be revoked at any time. For the purpose of revoking your consent, you will find a corresponding link in every newsletter. It is also possible at any time to unsubscribe directly from the newsletter dispatch on the website of the controller or to inform the controller in any other way.
The knowis AG newsletters contain so-called tracking pixels. A tracking pixel is a miniature graphic embedded in e-mails sent in HTML format to enable log file recording and analysis. This allows a statistical evaluation of the success or failure of online marketing campaigns to be carried out. With the embedded pixel-code, knowis AG can recognize if and when an e-mail was opened by an affected person and which links in the e-mail were called by the affected person.
Such personal data collected via the tracking pixels contained in the newsletters are stored and evaluated by the data controller in order to optimize the dispatch of the newsletter and to adapt the content of future newsletters even better to the interests of the person concerned. This personal data will not be passed on to third parties. Persons concerned are entitled at any time to revoke the respective separate declaration of consent given via the double opt-in procedure. After revocation, this personal data will be deleted by the data controller. If you unsubscribe from receiving the newsletter, knowis AG automatically interprets this as a revocation.
Within our web pages there are links to various social media. These are not social media plugins, but only links to our offers within these media. For example, there is a link to a Facebook account. These accounts - like this website - are also operated by knowis AG. If you click on one of these links, your IP address will always be transmitted to the operators of the different platforms. If you use one of these services and are also logged in with your specific account, information on your surfing behavior may also be collected by the social media operators. The transmission of your IP address to the operators of the accessed websites is technically necessary and applies to all websites.
We have taken technical and administrative security precautions to protect your personal data against loss, damage, manipulation and unauthorized access. All our employees and service providers working for us are obliged to observe the valid data protection laws.
Whenever we gather and process personal data, it is encrypted before transmission. This means that your data cannot be misused by third parties. Our security measures are subject to a continuous improvement process and our privacy policies are constantly reviewed. Please make sure that you have the most recent version.
As a responsible company, we refrain from automatic decision making or profiling.