In order to differentiate themselves from their competitors in the financial market, banks are increasingly focusing on the topic of customer experience. But anyone who wants to achieve true customer-centric models with a seamless customer journey cannot avoid the subject of omnichannel banking.
In digitalization projects within the credit business, complex relationships and dependencies need to be mapped in the system. At the same time, the system must be flexible to respond to any future requirements. Success in both areas is ensured by the use of modular components for business domains.
Oliver Wyman predicts that the number of banking institutions in Germany will fall from 1,600 to 150-300 over the next 10-15 years. Can German financial institutions even protect themselves against the death of banks and their competitors, especially foreign banks and FinTechs?
An essential interface in the loan business is located between customer service and the loan department, as a lot of data is exchanged here. By mapping all application elements in a digital workflow, information deficits between front and back office can be avoided.
Clients' demands on services in the financial sector have changed dramatically in recent years. Increasing digitalization in all areas of life has also given rise to new expectations of financial service providers.
For both financial service providers and customers, the digital era is leading to a paradigm shift. The problem: The data and system infrastructure of many financial institutions does not allow digital processes. In addition to customer requirements, regulatory requirements are also increasing.
The essential basement of any digitalization project in finance should be the creation of a reliable database. Using the following five success factors, you can see by the example of the corporate credit process what you should bear in mind when realizing your digitalization project.
knowis is a specialized software vendor located in Regensburg, Germany. Founded in 2004, the mission is to develop highly flexible and agile solutions, particularly with regard to managing and automating complexity.