A German private bank wanted to optimize its corporate lending business. Digitalization initiatives in recent years had focused on the interface between the bank and its customers – much of the investments had been made to improve portal presence and expand onboarding processes. Behind the scenes of the portal, however, unconnected legacy systems, disruptive media, and paper-driven workflows continued to shape the work processes of experts in the financial institution's front-office, back-office, and operations units.
A digital expert workplace was intended to support employees in the market units in their specific tasks and speed up the processing of commercial loan applications.
Here is what the status quo was prior to the start of the project:
In a digital expert workplace, the application aggregates all data relevant to the processing context of the employee in the front office. The transparency created by the solution also simplifies collaboration with subsequent back-office units.
The use of the business app significantly accelerated the generation of an initial proposal for approval-relevant business transactions. In addition, interfaces of the application to the customer portal ensure that the bank can provide its customers with feedback on their ventures more quickly. After the end of the project, the private bank also benefits from our one-stop service, which includes business maintenance and support for the app.