Customer-Centric
Lending Business

Business App 'Deal Cockpit'

Deal Management Business App

The Challenge

INCREASING PROCESSING RATE BY DIGITALIZING LENDING BUSINESS

Customers want to interact with their bank via different channels.A German private bank wanted to optimize its corporate lending business. Digitalization initiatives in recent years had focused on the interface between the bank and its customers – much of the investments had been made to improve portal presence and expand onboarding processes. Behind the scenes of the portal, however, unconnected legacy systems, disruptive media, and paper-driven workflows continued to shape the work processes of experts in the financial institution's front-office, back-office, and operations units.

A digital expert workplace was intended to support employees in the market units in their specific tasks and speed up the processing of commercial loan applications.

Here is what the status quo was prior to the start of the project:

  • Initial application templates are created in unstructured and audit-critical Word and Excel documents
  • Relevant customer data has to be aggregated with high manual effort
  • Collaboration takes place on the basis of emails and documents on physical storage drives or in electronic files
  • Lack of transparency on tasks and status of processes across the own portfolio of customers served

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isfinancial Banking Platform: Business App 'Deal Cockpit'

The Solution For DIGITAL LENDING BUSINESS

In a discovery workshop with the financial institution's business experts, our project team developed a conceptual blueprint for a business application, which was implemented on the knowis banking platform isfinancial within 6 months. The business app 'Deal Cockpit' offers all functions that are usually required by account managers to process deals in the lending business with corporate customers.
  • Deal Management Business AppBusiness app with customizable permissions for all back office employees and built-in substitution
  • Use of the app at different locations through multi-client capability and multi-language functionality
  • Automation of proposal preparation and support in back-office-related analysis tasks
  • Provision of business logic and data for the bank's customer portal
  • Omnichannel-capable application

In a digital expert workplace, the application aggregates all data relevant to the processing context of the employee in the front office. The transparency created by the solution also simplifies collaboration with subsequent back-office units.

The use of the business app significantly accelerated the generation of an initial proposal for approval-relevant business transactions. In addition, interfaces of the application to the customer portal ensure that the bank can provide its customers with feedback on their ventures more quickly. After the end of the project, the private bank also benefits from our one-stop service, which includes business maintenance and support for the app.

52%

less processing time for
 initial proposal

Automated application processing,
digital data management 

61%

faster time to decision for
the customer

Direct connection
to the customer portal

23%

less transaction costs
in sales situations 

Active system support
for smart collaboration 

"With isfinancial, we rapidly implemented a digital solution for our department that increased processing quality and speed from day 1."

Head of Corporate Banking at the Private Bank

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CREATE A BUSINESS APP IN JUST A FEW STEPS

In this blog post, we explain how you can build customer-centric business apps quickly and easily using the tools and building blocks of the isfinancial platform.

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Create a business app in easy steps