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The 'Risk Cockpit' Application

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The challenge

MAKING underwriting FASTer and more convenient

As one of the largest commercial banks in Germany, the financial institution offers its customers national and international financial services in the areas of real estate, corporate banking & asset finance, and the conveyor business.

When competing for corporate customers, risk analysts and loan specialists have to assess financing requests quickly while at the same time incorporating a financing structure with a low risk profile. The bank as aiming for an application, as a digital workplace, to support risk experts performing risk analysis, risk assessments, risk approvals and to enable them to respond more quickly to risk-relevant events.

The following scope was identified in the discovery workshops:

  • Analyses are performed manually in a time-consuming manner in various documents (mostly Word and Excel)
  • Data is held in multiple systems: results are transferred to a resolution document or a target system for resolution management
  • Revision-compliant management of documents often not possible
  • Missing documents or pending deliveries interrupt processing if no option for smart collaboration exists
  • High demands on documentation and accountability to provide evidence cannot be fully complied with

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The new and bespoke application 'Risk Cockpit'

A New experience of loan underwriting

In cooperation with the project team of our customer, the business application 'Risk Cockpit' was developed using knowis technology and delivery methodology. Due to the modular architecture approach, existing business components and new components could be composed quickly and securely into a solution custom-made for the credit process. The application was turned into production 5 months after the project kick-off.

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The 'Risk Cockpit' is designed to match the bank's business functions and user experience in the preparation and decision-making of credit proposals. Expert views of loan exposures and ongoing processing procedures simplify and accelerate decision-making processes. The application handles data preparation and supports all processes related to analysis, voting, and decision-making. Additional functions simplify collaboration with other units and communication with the customer:

  • Customizable permissions and built-in substitution for all back-office employees
  • Use of the app at various locations through multi-client capability and multi-language support
  • Automation of template preparation and structuring in digital template portfolios by the system
  • Customizable system support for many tasks (for example, target document determination and automated request, preparation of analyses and assignment of pending analysis steps, and collaboration from within the digital template)
  • Dashboards clearly display the status of requests or templates, processing times, and more
  • Business intelligence: smart forecasting of expected processing time for loan applications or templates
  • Immediate interaction with customers via document request and chat when integrated into the customer portal.

The application also serves our customer as a starting point for system support of requirements resulting from the guidelines of the European Banking Authority (EBA) and in the context of ESG (Environment, Social, Governance), for example in lending according to sustainability criteria.

20%

system support for routine activities

25%

faster to final
loan assessments

10%

reduced transaction costs in application processing

"With knowis, we have implemented a software solution that digitally maps our existing credit process. This allows us to make credit decisions quickly and securely in new and existing customer business, while minimizing default risks at the same time."

Head of Credit Risk Management of the state bank

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