The back office is of great importance for the digital transformation of financial institutions. The level of manual operations is particularly high here. This is mainly due to a mostly very fragmented system landscape, which has resulted from the processing of different products and services in the back office.
The back office has no direct customer interaction in many regards but fulfills a central service function: processing times for payouts, contract creation, balance confirmations, etc. have a significant impact on customer satisfaction.
In addition, regulatory issues and the processing of new product offerings are constantly confronting the back office with new requirements.
The Operations Business App is the digital workplace for all employees in the back office. According to the configured role and rights, task packages are tailored and assigned to the employees by the system and completed in the workplace without switching between applications.
The Operations Business App was implemented on the isfinancial banking platform and uses automation technologies available on the platform.