Solution Engineer (m/f/d) – Customer Success



Job Category

Customer Success & Organization



Start Date

Start date
as of now

Job Type

Job type
Full time

Work Model

Work model
Trust-based working hours

As a Solution Engineer (m/f/d) – Customer Success you assist our customers in solving software and application problems and support them in issues related to our solution platform isfinancial. In addition, you perform small development tasks as well as modifications of custom configuration and continuously enhance our customers' applications. In this way, you make a valuable contribution to the success of our customers' digitization.

In close cooperation with your engineering colleagues as well as the IT and business departments of our customers, you translate functional requirements into executable business applications and are the expert when it comes to troubleshooting.

At knowis you have the opportunity to grow and gain expertise in modern technologies. To develop the best possible solution, we work with a modern tech stack based on JavaScript, Java, WebServices, IBM BPM, and databases.

"Very good, fun and supportive environment.
It is a great place to work!"

Interested in the opinions of our employees and applicants?
Just drop by at kununu.

Your Role

  • You answer product-specific customer inquiries regarding our solution platform isfinancial, and investigate the sources of errors in the software or the customer applications
  • You are responsible for the error analysis, prioritization as well as for the elimination of the errors in the customer application
  • You enhance the customer applications according to their requirements and are responsible for the management across the dev and test environment
  • You maintain and update our knowledge base and the customer documentation autonomously. Thus you are also an important contributor to the advancement of isfinancial.

Get to know your new colleagues!

Christian Müller

Business Analyst

Your Profile

  • You have successfully completed a degree in (business) computer science, mathematics, physics, or a comparable qualification
  • You ideally have practical experience in programming (e.g. Node.js, JavaScript, Java, WebServices IBM BPM/BAW, and databases)
  • You are passionate about new technologies and digital trends and have skills in bug analysis
  • You are comfortable taking responsibility and use your excellent comprehension skills to quickly develop solutions to complex customer problems
  • You enjoy working independently
  • You like working with our customers' technical experts and have a sense for the right tone, even in challenging situations
  • You have a very good command of German and English, both written and spoken

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Flexible Working Hours

Flexible working hours and option to work remotely

Individual Development Opportunities

Challenging work and individual development opportunities

Bike leasing

Bike leasing

Company Medical Check-ups

Company medical check-ups

Company Events

Cheering for the local soccer club SSV Jahn and other events

International Company

Foreign language training and multicultural teams

Free Drinks

Water, tea and coffee for free

Corporate Structure

Informal atmosphere and flat hierarchies